Over the past 10 years the internet has had a dramatic influence on all sectors of healthcare and recent research in the U.S. that has shown more consumers used the internet for health information than going to their doctor in 2008!  Social Media or “Web 2.0” tools and online sites where people can meet and get advice from other patients and consumers are growing rapidly.  How can the pharmaceutical industry start using social media to start engaging  in authentic conversation with their customers?

Congratulations to the winner of the ZEST Blog sign-up competition - Marg Black from Schering-Plough.

Patient support programmes are not “off the shelf” products - there is no one size fits all. Each programme has to be uniquely tailored to match each patient’s requirements.

Given that most of our readers work in the pharmaceutical industry I’m probably preaching to the converted here, but is it just me that thinks we’re descending into an era of witchcraft and shamanism the likes of which probably haven’t been seen since the dark ages?

My love affair with my iPhone continues and the thing I am enjoying most about it is the apps store. (`Apps' is shorthand for `Applications', for the un-initiated.) The sheer volume and variety of apps available to download to your iPhone is incredible. They range from free games to software that allows you to read MRIs, and many are being heavily promoted in recent television advertising.

Those in the pharma industry believe that rep numbers will be declining over the next few years and we predict that e-marketing will increasingly be used to fill the gap. Already we are seeing very strong growth in the number of e-projects we are undertaking for our clients.

 The ZEST Wellbeing program in action!

The author of a New England Journal of Medicine article¹ earlier this year ponders the question: "Is [the journalist's] job to describe the bigger picture or simply to report what is `new'?" She argues that in the attempt to produce hype, many journalists frame a story as new or different, resulting in misleading messages and lack of appropriate context.

Welcome to the new look ZEST blog! Those of you who have been reading our posts since we kicked off way back in 2007 will know we love to share our thoughts and insights about a range of topics that affect those in the pharmaceutical industry and medical profession, as well as those hard-working agency folk. Occasionally brilliant, often thought provoking, and always brief, our intent is to get people talking about current stuff that impacts on what we do.